Pan Pacific Serviced Suites Kuala Lumpur

Nice and clean. The staffs were really friendly and helpful.

The accommodation is amazing and central. Well maintained and new. I really had a problem with the staff flexibility (Male staff). They were professional and had all the right, but they were too rigid. For example: - I arrived a little bit earlier than usual with my infant, they sent me off and asked me to go back once it is time for check in. I later found out that there was a seating area at the roof where guests sit and wait for their rooms to be ready. - I happened to book two consecutive nights separately, but the guy during check in literally asked me to get back the next day for check in again!!! Thanks God the female staff at the evening helped me out and did my check in for me. I initially booked from another website for 4 nights, but my flight was changed on the arrival date and I ended up loosing 3 out of 4 nights, it is again understandable that I wanted to shift the dates and the hotel didn't accept, but I asked at least for one night to be shifted and still this request was rejected. - Another case was the breakfast, I ordered eggs 5 minutes before the end of the breakfast timings, and was told that it is not possible to get eggs. The waitress had to enter the kitchen 3 times to only give us normal eggs, not even omlete. Also if you reach in the last 30 minutes, they normally don't refill the breakfast items and you would end up having limited choices. The female reciptionist were quite helpful and sweet.

The apartment exceeded our expectations in every way and provided a most excellent base for exploring Kuala Lumpur with our family. The rooftop pool was larger than expected, clean and with an amazing view of the skyscrapers. The flat itself was generously proportioned, with everything we needed to be comfortable, with impressive water pressure in the shower. The location was impeccable, a short walk to the major malls and public transport connections with lots of good restaurants in and nearby the hotel. The staff were always helpful, going out of their way to meet our requests. The lifts were never crowded and other facilities excellent.

Everything from location, choice of breakfast, modern feel and look. Its really comfy and clean. I love it. My next choice of stay when driving up to KL!

Central location was a short walk to places like the Pavillion, Petronas Twin Towers and other tourist attractions. If you like the hop-on-hop-off bus, the main stop is located opposite the hotel. We stayed in a two bedroom apartment which was thoughtfully appointed with quality and comfortable fittings - the washer/dryer is a bonus! Travelled with two teens and the space was ample for them to hang out, spread out and chill out. Main bedroom has a great view of the city, it is spacious and comfortable. We didn't include the breakfast option when we booked as we knew there were plenty of food options near the hotel. There is flexibility to 'walk in' and the greeter was very welcoming and helpful - price is very reasonable. The food is a great variety of western and local foods which was delicious and great quality which we enjoyed. The lounge area is spacious and comfortable with a pool table, fuss ball and other things that kept my teens entertained - great view too! There is also a gym which has the right equipment for a holiday work out. We used the swimming pool every day and it was a welcome relief from the heat and humidity. It is a rooftop pool with great views of the city. It is clean and safe with a pool attendant who was helpful and friendly ready to hand us towels - great service! The staff were all very friendly and helpful even the security guards outside the hotel who helped us safely navigate the traffic - much appreciated.